Freshworks

Freshworks, founded in 2010, delivers uncomplicated, AI-powered SaaS solutions that enable businesses to provide exceptional customer and employee experiences with rapid time-to-value. The company's intuitive platforms include Freshdesk for effortless omnichannel customer support, Freshservice for modern IT service management and ESM, Freshsales for intelligent CRM, and Freddy AI for agentic automation, copilots, and insights that resolve issues faster and boost productivity. Leveraging people-first AI, Freshworks helps organizations escape legacy complexity through transparent pricing, quick deployment (ROI in days/weeks), and scalable features like automated ticketing, self-service portals, workflow orchestration, and predictive analytics. Trusted by over 73,000 customers worldwide across industries, Freshworks drives efficiency gains such as 50% faster resolutions with Freddy AI Agent, 40-45% productivity improvements via Copilot, and streamlined operations that empower teams to focus on high-impact work while delighting users with seamless, modern experiences.