Support Module and Fieldstreaming Solution
Published on : Friday 05-03-2021
ADTANCE Support users can live stream views of machines from various angles simultaneously.
ADTANCE, a leading international After-Sales Service technology platform provider for manufacturers, industrial companies and mechanical engineering organisations, recently announced a new ADTANCE Support Module and Fieldstreaming solution that is fully integrated into the ADTANCE Smart Services Platform 4.0. The ADTANCE Fieldstreaming solution is the first live remote support software capable of connecting every type of camera to the system, including cameras within smartphones, tablets, computers, security cameras, drones and underwater Remote Operated Vehicles (ROVs).
ADTANCE Support users can live stream views of machines from various angles simultaneously – significantly improving live support, remote training and long distance collaboration in the field. The solution can be implemented by using mobile devices such as smartphones and tablets or by wearing smartglasses.
The ADTANCE Support Module also includes the following new capabilities that improve communication and collaboration between service technicians and customers:
Expanded Support Session Communications
Snapshots During Live Video Stream
Reactivate Closed Sessions Anytime.
ADTANCE Support now includes translation for 147 different languages. Users simply select a language, speak, then click a button and the system translates their speech into the selected language. This unparalleled language support enables companies to leverage their highly technical experts on a global basis.
ADTANCE GmbH & Co. KG, Germany. Email: firstname.lastname@example.org