Role of Automation Can Help Fast Food Services
Published on : Tuesday 09-06-2020
Automation is the buzzword in the current global market. In fast food services, the incorporation of robots is stated as automated restaurants to make the workplace efficient, personalized, and safer. It is also implemented to serve the food to specific preferences along with the pouring the cup of coffee and preparing casual meals. The growth in investment in automated technologies is advancing its features by lowering the cost of the overall machines, which is the prime factor for the adoption of automation in the fast-food service restaurants.
“It is expected that automation and robots will disrupt the operation in the fast food and restaurant industries in the coming years, owing to the need to enable people to do other things. Moreover, it is already implemented by many companies to prepare the making of breakfast cooked by robots”
Benefits of Automation in the Fast Food Services
The automation in the fast food services is basically carried out in two ways i.e. front-of-house category and back-of-house category.
Front-of-House
Ordering kiosks – kiosks are quickly becoming a standard and making trouble for the fast food service providers such as McDonald, Wendy, and Panera Bread. The automation will allow the customers to complete the order on the screen and make complete the payment with human involvement.
Reservations - Reservation automation systems, like Eat App, are primarily assisting the fast food service providers to manage and monitor the reservations online, which expected to one of the cheapest and easiest ways to optimize the revenue.
Capacity management – Automation assists the owners to analyze and manage the restaurant capacity through originating a floor plan and understanding thoroughly about the available capacity at any given time in order to avoid over-booking or under-booking.
Back-of-House
Cooking process – The automation and robots can do repetitive and difficult tasks such as food preparation and activities that involve contact with direct heat.
“Spyce and Zume, an automated kitchen restaurant, have paved the way for revolutionary business models that embrace automation”
Inventory Management and Food Waste – The automation can minimize the risk of food wastage and enable the feature to analyze and post prediction about the need for food inventory based on past trends and nearby consumer behavior.
Automated Delivery – The automated delivery is one of the most focused areas for the owners to make faster, smoother & more efficient food delivery.
“Domino’s Pizza invested in the autonomous robots developed and manufactured by Starship Technologies integrated with cameras & GPS systems to delivery about 4-5 medium pizzas at a time to enhance its supply chain and further reduce the delivery time”
In the global market, automation incorporates all the industry verticals but serving fast food services to enable the benefit of low cost and increased efficiency. Also, the use of automation from ordering to cooking to delivery are expected to result in the highly efficient supply chain that benefits the companies to enhance business processes along with the better customer satisfaction, reduced operation costs, and increased profits.